*This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some courses have accessibility limitations and are working to address. If you require accommodation, please contact [AWS Training and Certification Customer Support](https://support.aws.amazon.com/#/contacts/one-support?formId=trainingCertification).*
Learners can gain insight into how CyberArk combined Apache Iceberg and Amazon Bedrock to dramatically reduce support case resolution time -- up to 95% -- by automating log parsing, data structuring, and investigation workflows. The course covers how to replace manual, time-consuming data preparation with serverless, AI-powered automation that handles diverse log formats, establishes relationships between events, and makes data queryable in minutes. Participants will learn architectural strategies for building scalable, secure support systems that protect customer PII while enabling same-day case resolution and up to 4x engineer productivity gains.